Effective Date: 7/2/23
At Stalkr Automotive Upgrades we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a transparent and straightforward returns policy to ensure a hassle-free experience. This Returns Policy outlines the terms and conditions for returning items purchased from our website. By making a purchase, you agree to the terms stated below.
1.1. Eligible Items: Most items purchased from Stalkr Automotive Upgrades are eligible for return, provided they are unused, in their original condition, and accompanied by the original proof of purchase
1.2. Non-Eligible Items: Certain items, such as personalized or custom-made products, perishable goods, and items marked as non-returnable, are not eligible for return. Please check the product description or contact our customer support team for clarification before making your purchase.
2.1. Initiating a Return: To initiate a return, please contact our customer support team within [insert number of days] days of receiving your order. We will provide you with detailed instructions on how to proceed.
2.2. Return Authorization: Returns must be authorized by our customer support team before sending the item back. We reserve the right to refuse unauthorized returns or returns that do not comply with our policy.
2.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and retaining the proof of postage until the return is successfully processed.
3.1. Item Condition: Returned items must be in their original condition, unused, and undamaged. They should be returned with all original packaging, tags, labels, and accessories included.
3.2. Return Timeframe: Returns must be shipped back to us within 14 days of receiving authorization. Returns received after this timeframe may be subject to refusal or a restocking fee.
Refunds and Exchanges:
4.1. Refund Process: Once we receive and inspect the returned item, we will process the refund within 10 days. Refunds will be issued in the original form of payment unless otherwise specified.
4.2. Exchanges: If you would like to exchange an item for a different size, color, or alternative product, please contact our customer support team. Exchange eligibility is subject to product availability.
4.3. Restocking Fee: In certain cases, a restocking fee may be applied to returns that do not meet the specified conditions or are returned outside the designated timeframe. The restocking fee will be deducted from the refund amount.
Damaged or Defective Items:
5.1. Inspection Upon Receipt: We carefully inspect all items before shipping to ensure they are in excellent condition. If you receive a damaged or defective item, please contact us immediately with relevant details and photographic evidence.
5.2. Resolution: We will work with you to resolve the issue promptly. This may involve providing a replacement, issuing a refund, or arranging for repair, depending on the circumstances.
If you have any questions, concerns, or need assistance with a return, please contact our customer support team at [insert contact information]. We are here to help and will respond to your inquiries as quickly as possible.
Please note that this Returns Policy is subject to change without notice. It is your responsibility to review the policy periodically for any updates.
By making a purchase and/or initiating a return, you agree to comply with the terms outlined in this Returns Policy.
Last updated: 11/15/23